10 Questions Families Ask Before Hiring Home Care

Win or lose the family on the first call.

1. Are your caregivers employees or contractors? 2. What background checks do you run? 3. What happens when our regular caregiver is sick? 4. Can we meet the caregiver before the first shift? 5. Are you bonded and insured? 6. How do you handle medication reminders? 7. What is your minimum visit length? 8. Do you bill insurance, VA, or only private pay? 9. Can we cancel anytime? 10. What sets you apart from the agency down the street?

Train every intake person to answer all ten in under 90 seconds each.